Troubleshooting

Fixes for connection, GPS, and sync problems — and how to reach us.

The app can't find my MyChron

Scanning finds nothing, or the download won't start? Work through this list — it resolves almost every case. Checklist Is the logger's Wi-Fi on? Turn the MyChro

Last updated Sep 25, 2026

My RaceBox won't connect

Checklist Is it on and charged? The status LED should be lit. A flat RaceBox advertises nothing. Is it nearby? Keep it within a few meters while pairing. Is Blu

Last updated Sep 25, 2026

No laps were detected in my session

The session recorded, but it shows no laps. For phone GPS, RaceBox, and GoPro sessions, lap detection needs you to cross the start/finish line repeatedly with a

Last updated Aug 31, 2026

GPS accuracy tips for recording

Everything in LapperSnapper is built on the GPS trace. A few habits make it dramatically better. Mounting Clear view of the sky. Dash, chassis mount, or top of

Last updated Sep 25, 2026

Cloud sync failed — what to check

Sync usually fixes itself on the next attempt. When it doesn't, work down this list. Checklist Are you signed in? Open Settings — if it offers sign-in, you're s

Last updated Sep 25, 2026

Contact support

Couldn't find the answer here? We read everything. How to reach us Tap Contact Us in Settings — it opens a pre-filled email with your app version, device, and a

Last updated Sep 25, 2026

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