Troubleshooting

Fixes for connection, GPS, and sync problems — and how to reach us.

The app can't find my MyChron

Scanning finds nothing, or the download won't start? Work through this list — it resolves almost every case. Checklist Is the logger's Wi-Fi on? Turn the MyChro

Last updated Aug 31, 2026

My RaceBox won't connect

Bluetooth checklist for RaceBox scanning and connection problems.

No laps were detected in my session

The session recorded, but it shows no laps. For phone GPS, RaceBox, and GoPro sessions, lap detection needs you to cross the start/finish line repeatedly with a

Last updated Aug 31, 2026

GPS accuracy tips for recording

Get the cleanest possible trace from your phone — and know when to add hardware.

Cloud sync failed — what to check

Sync usually fixes itself on the next attempt. When it doesn't, work down this list. Checklist Are you signed in? Open Settings — if it offers sign-in, you're s

Last updated Aug 31, 2026

Contact support

Couldn't find the answer here? We read everything. How to reach us Tap Contact Us in Settings — it opens a pre-filled email with your app version, device, and a

Last updated Aug 31, 2026