Scheduled Maintenance

Plan maintenance windows

Create a scheduled maintenance event to tell users about planned downtime in advance.

1. Go to Incidents and click Create Incident.
2. Turn on Scheduled Maintenance.
3. Set the Start Time and End Time.
4. Enter a title, severity and message, and select the affected services.
5. Click Create Incident.

As soon as you create it, subscribers get an email and the affected services change status based on severity. Minor sets Degraded Performance, Major sets Partial Outage and Critical sets Major Outage.

On your status page

Maintenance appears in the Scheduled Maintenance section at the top of your status page once its start time is within 14 days. Each card shows the time window, the latest update and a badge:

• Upcoming: Before the start time, with a countdown.
• In Progress: Between the start and end times.
• Completed: After the end time.

Maintenance never moves into the incident list, and it stays in this section until you resolve it. When the work is done, open it under Incidents and click Resolve. This emails subscribers, removes the maintenance from your status page and returns its services to Operational.