Check these first

• Subscriber confirmed? Only confirmed subscribers receive notifications. Check their status in the subscriber list.
• Spam folder: Ask subscribers to check their spam/junk folder and whitelist your sender address.
• Notification type: Subscribers have separate toggles for incident and changelog notifications. Make sure the right type is enabled.

For incidents

• Notifications are sent when incidents are created and when updates are posted
• Only subscribers with notify_incidents enabled receive them

For changelog

• Notifications are only sent when Notify subscribers is toggled on for the post
• Scheduled posts send notifications when the publish time arrives (checked every 5 minutes)
• Only subscribers with notify_changelog enabled receive them

Email delivery

Emails are sent via Resend. If issues persist, contact support.