Subscribers Not Receiving Emails
Last updated 13 days ago
Check these first
- Subscriber confirmed? Only confirmed subscribers get emails. Pending in the subscriber list means they haven't clicked the link in their confirmation email.
- Spam folder: Ask subscribers to check their spam or junk folder and add your sender address to their safe senders.
- Where they signed up: This decides which emails they get. Signing up on your status page turns on incident emails. Signing up on your changelog turns on changelog emails. You can't change this in the dashboard.
For incidents
- Emails go out when you create an incident, post an update or resolve it, and when uptime monitoring opens an automatic outage incident.
- No email goes out when you delete an incident or when monitoring resolves its automatic incident.
- Only subscribers who signed up on your status page get them. Your Status Subscribers list also shows people who signed up only on your changelog, and they don't get incident emails. If one of them signs up again on your status page, they're told they're already subscribed and nothing changes. To fix this, remove them and ask them to sign up on your status page, then on your changelog if they want both.
For changelog
- Changelog emails need ChangeForge Pro.
- The post needs Send email notification to subscribers checked. It's on by default.
- Emails go out on the next run of a job that runs every 5 minutes, both for posts you publish now and for scheduled posts once their time arrives.
- Only people listed under Subscribers in the ChangeForge section get them.
Email delivery
Emails are sent via Resend. If issues persist, contact support.
