Search Analytics and Content Gaps
Last updated 13 days ago
What visitors search for
HelpForge logs what visitors search for in your help center and how many results each search returned. This helps you find missing content. Search analytics is available on every plan.
Open Search Analytics
Go to Help Articles and click Search Analytics at the bottom of the page. The page has three tabs:
- Top Searches: The most common searches, with how often each was run and the average number of results
- Content Gaps: Searches that returned zero results
- Popular Articles: Your most viewed articles
Use the period menu to show searches from the Last 7 days, Last 30 days or Last 90 days.
Content gaps
Content gaps are topics visitors look for but can't find. Each one shows how many times it was searched. Click Write Article to start a new article.
Use this list to decide which articles to write next.
Via MCP
If you use the MCP integration, the get_content_gaps tool returns the same data. You can set how many days to look back (the default is 30) and how many results to return.