Writing Help Articles

Create an article

1. Go to Help Articles in the sidebar.
2. Click New Article.
3. Enter a title and write the body using the rich text editor.
4. Pick a category. New articles default to your first category. Choose No category to leave one uncategorized.
5. Set Status to Draft or Published, then click Save Draft or Publish.

Rich text editor

The editor supports:

• Headings (H2, H3)
• Bold, italic, underline, strikethrough
• Bullet and numbered lists
• Links and images
• Code blocks
• Blockquotes and dividers

Use the Editor, HTML and Preview buttons to write, edit the raw HTML or check the result.

Article statuses

• Draft: Only visible in the dashboard
• Published: Visible on your public help center

On the Free plan, you can have up to 20 published articles. Drafts don't count toward the limit.

To change several articles at once, select them in Help Articles and click Publish, Set to Draft or Delete.

Excerpts

HelpForge creates each article's excerpt from the first 160 characters of its text. The excerpt appears in search results and category listings, and it updates when you edit the article.

Article order

You can't reorder articles within a category from the dashboard. If you use the REST API, you can set each article's display order there.